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Help & setup guides

Step-by-step guides for setting up Koby and keeping it working. Screens may change slightly before launch; the steps stay the same.

Last updated: November 14, 2026EnglishTürkçe

  1. 1Before you start

    • A parent account: create one in the web panel at app.withkoby.com or in the Koby app.
    • Your child's device close by: an iPhone or iPad, or a Mac.
    • A few quiet minutes with your child. Setting rules together works better than surprising them.

  2. 2Set up your child's iPhone or iPad

    1. In the web panel or the app, choose Add child and enter a first name (or nickname) and age.
    2. Choose Pair a device. Koby shows a short code and a QR code. The code works once and expires after a few minutes.
    3. Install Koby on your child's iPhone or iPad from the App Store and open it.
    4. Choose “This is my child's device”, then enter the code or scan the QR code.
    5. When iOS asks to allow Screen Time access for Koby, allow it. Depending on how the device is set up, iOS may ask for a parent's approval.
    6. Allow notifications so your child sees reminders and answers to their requests. Location is optional; turn it on only if you want to see the last known location.
    7. Koby runs a short test restriction. When it passes, protection shows as Active. If it doesn't, Koby tells you which step to repeat.

    Apps and categories for limits are picked on your child's device, using the system's own app picker. That is how iOS keeps app choices private; the web panel shows them and lets you remove them.

  3. 3Set up your child's Mac

    1. Give your child their own standard (not administrator) user account on the Mac. Without admin rights, apps and settings are much harder to remove.
    2. Sign in to your child's user account and install Koby for Mac.
    3. Create a pairing code for your child in the web panel or app, and enter it in Koby on the Mac.
    4. Grant the permissions macOS asks for. Koby explains each one, and any that are missing show up in the protection status.
    5. Koby runs its test restriction and shows the result.

  4. 4Set your first rules

    • Start small. A daily limit and a bedtime schedule are enough for the first week.
    • School and sleep schedules pause chosen apps on the days and times you choose. A bedtime that runs past midnight works as you'd expect.
    • Always-allowed apps: add anything your child must always reach, like a school or maps app. Phone and messages stay available.
    • Check delivery. After saving, each device shows Sent, Delivered and then Applied. If a device is offline, the change waits as “pending”.

  5. 5Add a second parent

    1. Go to Settings → Family → Invite a parent and enter their email address.
    2. They get an invitation, create their own Koby account and accept it. No passwords are shared.
    3. Both parents can now see the children you chose and manage their rules.
    4. To cancel an invitation or remove access, open the same screen. Their sessions end straight away.

    A second parent is part of the Family plan.

  6. 6Extra-time requests

    • Your child taps “Ask for more time”, picks the minutes and can add a short reason.
    • You get a notification. Approve, change the minutes or decline. Requests expire after 30 minutes.
    • Approved time adds to limits for the rest of the day. It never overrides school, bedtime or a pause.
    • You can also give extra time without a request.

  7. 7When protection shows Partial, Off or Can't verify

    • Partial: some controls work, others don't. Open the device to see which one and why.
    • Off: a permission was turned off or the app was removed. Open Koby on the child's device and follow the steps it shows.
    • Can't verify: the device hasn't reported for a while, for example because it is switched off or offline. Rules saved on the device keep working where the system allows.

    A change in status is a good moment for a calm conversation, not a punishment.

  8. 8Remove a device or delete your account

    • To remove a device, open the child's profile, choose the device and Remove. Then delete Koby from that device.
    • To delete everything, go to Settings → Delete account. This removes your family's profiles and data.

  9. 9Still stuck?

    Write to with your device type and what you see. Please don't send screenshots of your child's messages or other private content; we never need them.