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Questions about setup, your subscription or your family's data? Write to us. Privacy requests go straight to our privacy team.

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We reply within 2 business days- HelloGeneral questions and ideas
- SupportSetup, pairing, billing
- PrivacyAccess, correction, deletion and consent
- SecurityResponsible disclosure
Your privacy rights
Wherever you live, we answer within 30 days and never charge for it. See the privacy policy.
- 1Access or downloadAsk for a copy of your family's data, or export it from the web panel.
- 2Correct or deleteFix details yourself, or delete your account and every child profile you manage.
- 3Withdraw consentTurn off permissions on your child's device or remove the device at any time.
- 4Parents and agentsParents act for their children. Authorized agents need written permission; we verify every request.